Delivery
🔺 COVID-19 Impacts to Delivery Times JULY 2020:
International: Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.
Please allow extra time for deliveries to international addresses and please check with your local delivery services for updates.
All parcels are sent via Australia Post who are members of the EMS coalition of worldwide delivery companies.
Latest News:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus
USA:
Express Parcels 7-20 days | Standard Parcel 10-25days
Canada:
Express Parcels 7-20 days | Standard Parcel 10-25days
UK:
Express Parcels 6-10 days | Standard Parcel 9-15days
Major Europe:
Express Parcels 7-13 days | Standard Parcel 9-20days
^ Please note: The Los Angeles International Airport (LAX) in the United States of America (USA) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.
Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.
We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.
* Items arriving in the Auckland port are currently experiencing processing delays due to the increase in ecommerce volumes from USA, UK and Australia. Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.
NEW: Corona Relief: June 2020
We have introduced a FREE Delivery for International orders for all orders over AU$100*
Delivering to these destinations is now by Sea Mail:
The below countries, we are only able to offer delivery via Sea Mail for Standard Parcel services. Australia Post (EMS) is working to ensure that orders reach their destinations as quickly as possible, however, longer timeframes for delivery are to be expected:
- Czech Republic1
- Denmark1,3
- Finland
- Greece3
- Hungary
- Latvia
- Vatican
Domestic: In Australia our bottleneck for deliveries is the FLIGHTS. So even Domestic deliveries that require a flight may be delayed. It must be said that Australia Post have reacted extremely well and have scaled up their operations as quickly as possible to cater for the changes. Minor delays are expected.
YAQI Australia offers free shipping on all orders over $45* within Australia
*$45 after any discounts or vouchers applied.
Order Processing & Delivery Times
Most capital cities and surrounding suburbs will receive delivery within 3-5 business days and in regional areas and Western Australian locations within 5-7 business days. Please check Australia Post website for more accurate postage timeframes to your postcode.
When your order is dispatched you will automatically receive a tracking code so that you can follow the progress of your delivery.
Calculating International Delivery Costs
NOTE: Our rates are dependant on weight & destination, so please add your desired products to the cart and enter your details to view the available rates.
Tracking (inc. email notifications)
SMS tracking notifications Tracking (inc. email notifications) Signature on Delivery SMS tracking notifications
Tracking (inc. email notifications)
*Estimate based on standard delivery times between metropolitan areas of major cities.
Please be aware, import duties and other taxes may apply. You are wholly responsible and liable for these charges and will be notified by customs officer if charges are applicable to your order.
Terms And Conditions Of Delivery
We will always endeavour to provide the safest, quickest and well packaged service. Please note Australia Post (EPS) manage and deliver your package, YAQI cannot be held liable if you wish to have your parcel left without a signature or have provided the incorrect address.Out Of Stock Items
As shaving lovers ourselves we are deeply involved in what we do, we love the products and spend a lot of time with them. Our online stock levels should always be accurate and up to date. If by any chance we miscounted we will naturally let you know straight away and you will have the choice as to wait, change or cancel the order.
Non Delivery
Should an item not arrive within its specified time frame please allow a few extra days as 99% of our deliveries arrive in a timely fashion.
If your order has still not arrived please do contact us within 21 days of dispatch by email to resolve the issue.
*International, non trackable orders. We do not accept any liability for these orders and you agree to release us from all liability arising out of any delay in shipping and delivery of the order.