Delivery
COVID-19
Luckily we are based in Northern NSW, Australia and no longer have any restrictions in relation to COVID. Business as usual...
ALL STOCK IS SHIPPED FROM OUR AUSTRALIAN WAREHOUSE
YAQI Australia offers free shipping on all orders over $45* within Australia
*$45 after any discounts or vouchers applied.
New Low International Rates 2021
Our International Rates are now even more affordable.
Average Shipping Times:
N.America
Standard = 10-18 business days
Express = 7-12 business days
Europe
Standard = 13-25 business days
Express = 9-18 business days
More details can be found here
Order Processing & Delivery Times
Most capital cities and surrounding suburbs will receive delivery within 3-5 business days and in regional areas and Western Australian locations within 5-7 business days. Please check Australia Post website for more accurate postage timeframes to your postcode.
When your order is dispatched you will automatically receive a tracking code so that you can follow the progress of your delivery.
Calculating International Delivery Costs
NOTE: Our rates are dependant on weight & destination, so please add your desired products to the cart and enter your details to view the available rates.
Tracking (inc. email notifications)
SMS tracking notifications Tracking (inc. email notifications) Signature on Delivery SMS tracking notifications
Tracking (inc. email notifications)Economy Air (For limited Countries)
**Economy Air is the cheapest International rate, however it does not include tracking. For this reason the customer (you) takes on liability should for some reason the package not arrive. We recommend (for just a few dollars more) that you use Standard Delivery that does come with tracking.
*Estimate based on standard delivery times between metropolitan areas of major cities.
Please be aware, import duties and other taxes may apply. You are wholly responsible and liable for these charges and will be notified by customs officer if charges are applicable to your order.
Terms And Conditions Of Delivery
We will always endeavour to provide the safest, quickest and well packaged service. Please note Australia Post (EPS) manage and deliver your package, YAQI cannot be held liable if you wish to have your parcel left without a signature or have provided the incorrect address.Out Of Stock Items
As shaving lovers ourselves we are deeply involved in what we do, we love the products and spend a lot of time with them. Our online stock levels should always be accurate and up to date. If by any chance we miscounted we will naturally let you know straight away and you will have the choice as to wait, change or cancel the order.
Non Delivery
Should an item not arrive within its specified time frame please allow a few extra days as 99% of our deliveries arrive in a timely fashion.
If your order has still not arrived please do contact us within 21 days of dispatch by email to resolve the issue.
*International, non trackable orders. We do not accept any liability for these orders and you agree to release us from all liability arising out of any delay in shipping and delivery of the order. We strongly recommend selecting a shipping method that provides tracking.