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As an Australian Business YAQI Shaving abides by Australian Consumer Law and as such when you buy products from us they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.
If for any reason you are not happy with your YAQI product please reach out to us so that we can solve the issue for you. Our products are checked, double checked & triple checked so if there is an issue we would really like to know.